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The Executive-Mate program will first detect if there is any previously installed one. If already installed,it asksif unloading previously installed programs.
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would like to uninstall Executive-Mate program. How could I back up previous recording document? |
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There are three methods to be chosen. |
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Direct installation. Select to uninstall previously Executive-Mate when installing. Unload the original version, and backup the auto files. Copy all the files in "your installation path\CallURL\Executive Mate\Executive Mate\Record" to other backup path. Use the Executive-Mate tool in CallUrl program group, you can easily backup all the received and sent fax, voice recording and configuration data.
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When I am away of my computer, how could I prevent my ULink from being used by other people? |
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Answer: |
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You can set password to your Executive-Mate, in the general system configuration page check the passwordneed option, and click the Change Password button to set a password. When you are away click logout button to prevent others from using. The provision of landing password is needed each time ou start your computer.
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How could I make Executive-Mate run automatically at boot time? |
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Answer: |
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You can select "auto-run at boot time" function in the general system configuration page, and then click the Apply button.
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What is mean of "secret talks state" in the state of switching? |
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Answer: |
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Sometimes you might not want some of the content of calls recorded by the computer, under these circumstances, you can switch to secret talks state in the state of switching, all inbound and outbound calls will not be recorded.
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How to set different incoming calls ring tone for special number? |
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Answer: |
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To distinguish different number through ring tones, first to divide the numbers into different groups,and then set up the ring tone separately. Select system configuration, then general and then calls packet management, double-click the panel to change ring tones, or to stop.
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How to set up personalized message? |
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Answer: |
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Select system configuration, answering machine page, the recording audio control under "used notice voice" text in sequence, to record your personal voice message. Click "save" and "apply" button after the message has been recorded, a "save ok" message box will appear, click "OK", now all is ok. Later, your friends will hear the message you have recorded before they can leave a voice message to you.
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What is the format of documents can be sent by fax secretary? |
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Answer: |
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The default fax document format is .TIFF, other office format documents can be sent as fax through the use of ULink fax printer.
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I have downloaded the demo, but I could not open it, which program will work? |
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Answer: |
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First, download the document and extract it into a folder, use IE to open home.swf (some flash plug-in needto be installed); if your computer does not decompress the demo, you need to install some decompress program.
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How to install and use the "UlinkFaxPrinter"? |
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Answer: |
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"UlinkFaxPrinter" is part of the "Executive-Mate" program. In the process of installation of "Executive-Mate",it is installed into your computer automatically. In any Office program, open "Print" dialog box, in the printer list, you can find the "UlinkFaxPrinter".
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How can I avoid being bothered, when I am break? |
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Answer: |
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Not to be bothered by ring, you can change your state to "busy" or "away", so when a call is in, ring tones will not be sounded, but direct access to messages.
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Why couldn't I enter characters in text box such as "mobile\company phone", in "address book " dialog? |
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Answer: |
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Phone number contains of digital symbol. If you really want to input characters, you can input them in the "name" text box, in which character is permitted or other Word-processing software, then copy them into "clipboard" and press "Ctrl+V" to paste them into target text box.
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How can I open "mate-clock" utility, after closing it? |
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Answer: |
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Open the "Executive-Mate Manager" window, click the black area in the lower left-hand corner, where current time is displayed. The "mate-clock" utility will appear at the position where it is closed last time.
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Why "Auto Dialer" stops after three times, but ten times? |
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Answer: |
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Maybe the line has been connected, but you haven't pick. In order not to disturb others, "Auto Dialer" will stop automatically after three times.
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Why all the voice messages played automatically when I select "answering machine"? |
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Answer: |
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If you have no new message, all the messages will be played in sequence, if have some, only these new message will be played.You can right click on any voice message, then select "Cancel Auto Play" to stop it.
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Why the notice for "missing call" appears automatically, just after the program start running? |
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Answer: |
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it may be caused by unconfirmed "missed call". If there is any unconfirmed "Missed call", a notice will be made automatically, when the program started. Click the "missed call" record to change it into confirmed state.
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What role the two LEDs on ULink box make? Why one LED will keep flashing? |
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Answer: |
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The LEDs on ULink box are used to inspect the state of the equipment. It means working normally when the LED near to USB port flashing continually, means the program is not running when keep lighting, means no device is detected when no LED is lighting.
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What is the means of "Toll Saver", in "Ans.Machine" page in "System Config"? |
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Answer: |
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This is one of your cost-saving measures. Sometimes, you just want to check for new voice messages.In that case you should select "Toll Saver" and give a special number to "Restrict to CID", if any new voice messages, you will get a notice first by this number.
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Why does "Auto Dialer" stop after six tries but not specified five tries? |
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Answer: |
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The "Call Retries" means the times to try after the first call failed. The total times will be one more than Call Retries", if the number you called keeps busy.
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How to configure "E-mail Set-up"? |
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Answer: |
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New voice messages and faxes can be forward to a E-mail. Which E-mail they are forwarded to is inspected in E-mail Set-up" in "General" page. There are six items in "E-mail Set-up" page. Server Name" is E-mail server used to send e-mails, and "Server Port" is the communication port to this server. Fill your account and password in "User ID" and "Password" text box."User Email" is the address used to send mails, and "Recipients Email" is the address, where the mails will be sent to.
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How to send voice record to E-mail address? |
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Answer: |
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Select the voice record to send in "Call Recorder" page, right click it, and select "Save As...in the context menu to save the record as .wav file. You can send this file as attachments.
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Answer: |
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Please check your phone line connection, to re-plug all the telephone lines joints. Then try again.
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